UK Help Centre
Our UK-based support team provides assistance in accordance with UK consumer protection laws and digital service regulations. We aim to resolve most enquiries within 8 working hours, with urgent matters prioritised immediately.
Support Services We Provide
- Technical Support: Assistance with website functionality and access issues
- Account Management: Help with account setup, verification, and management
- Billing Enquiries: Questions about payments, subscriptions, and refunds (Consumer Rights Act 2015)
- Content Concerns: Reporting inappropriate or potentially illegal content
- Age Verification Assistance: Help with Digital Economy Act 2017 compliance
- Data Protection Requests: Assistance with UK GDPR rights exercise
How to Contact Us
For the fastest response, please use our online contact form below. Include your account details and a clear description of your issue to help us assist you promptly.
UK Consumer Rights Information
Under UK consumer law, you have rights regarding:
- Digital Content: Your rights under the Consumer Rights Act 2015
- Data Protection: Your rights under UK GDPR and Data Protection Act 2018
- Age Verification: Your rights regarding age verification under Digital Economy Act 2017
- Complaints Procedure: Our internal complaints handling process
Urgent Matters
For urgent content removal requests involving potentially illegal material under UK law, please visit our Content Removal portal.
For matters involving child protection, we encourage direct reporting to the Internet Watch Foundation (IWF) or relevant UK authorities.
UK Regulatory Information
If you are unsatisfied with our response, you may contact:
- Information Commissioner's Office (ICO): For data protection complaints
- British Board of Film Classification (BBFC): For age verification concerns
- Citizens Advice: For general consumer advice
- Ofcom: For communications-related issues
FAQs and Self-Help Resources
For immediate answers, check our FAQ section or visit our UK Terms of Service and UK Privacy Policy pages for detailed information about your rights and our obligations under UK law.
UK Operating Hours
Our support team operates during UK business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT). Automated systems handle enquiries outside these hours, with responses during the next business day.
Thank you for choosing aprillhamilton.com. We are committed to providing support that meets UK standards for customer service and regulatory compliance.